How to Purchase Additional Hardware
Order additional gateways and door sensors for your organization.
Order gateways and door sensors from the Purchase Hardware page. Hardware is a one-time purchase — you can reuse it on every trip and only pay monitoring fees for the nights you monitor.
You need a shipping address on file before you can order. Add one under Billing — see Add a Shipping Address.
Open the Purchase Hardware Page
Select Purchase Hardware in the sidebar. A trip’s Devices tab also links here when the trip has no hardware yet.
Choose a Trip (optional)
In the Configure Your Order card, use Add to Trip to attach the order to one of your trips, or leave it as None (Hardware Only) for a standalone order. If you pick a trip, monitoring fees for that trip’s rooms and nights are added to the quote.
Enter Quantities
Enter how many of each device you need under US915 MHz Devices or EU868 MHz Devices. Pick the frequency that matches your trip destination — see Where Is My Hardware Usable? A gateway supports up to 50 door sensors and typically covers a hotel floor; plan one door sensor per room door.
Review and Create the Quote
Check the Order Summary, then select Create Quote. Nothing is charged yet — you can review and pay the quote from the trip’s Billing tab. Cards, checks, and purchase orders are accepted.
All devices used together at one location must be on the same frequency. A US915 gateway cannot communicate with EU868 door sensors, and the reverse. The order form warns you if your quantities mix frequencies.